LEGAL

Refund Policy

LAST UPDATED SEPTEMBER 18, 2026 · XBUILDERAI LTD

How refunds work if you pay Goodstand for a plan or service — including while some products are request-only.

1. Overview

This Refund Policy explains when fees paid to Goodstand may be refunded. It is operated by XBUILDERAI LTD. It does not apply until a charge has actually been collected. For general billing terms, see our Terms of Service.

2. Current request-only access

Public Company Check is free. Full Check may be unlocked after sign-in without a purchase while that access is offered. Monitor, Managed, and catalog filing services may be collected as requests rather than checkout. A request is not a purchase and creates no payment to refund. If we later charge for a plan or service, the sections below apply to that paid transaction.

3. Check plan (when sold as a paid one-time plan)

If Check is sold as a paid one-time plan, it covers a full risk analysis, questionnaire, Action Plan, and related Check deliverables described at purchase. While temporary free Full Check access is enabled, unlocking Full Check after sign-in does not create a Check purchase, so purchase-based refund rules do not apply to that free grant. For a historical or future paid Check purchase, refunds depend on what has been delivered:

Full refund — if we fail to deliver your report within 7 days of purchase, or if a technical error on our side prevents delivery
Full refund — within 14 days of purchase if you have not completed the questionnaire and your Action Plan has not been generated
No refund — once your Action Plan has been delivered and viewed in your account, except where we confirm a material error in the report attributable to us
Partial refund — at our discretion if part of the deliverable failed (for example a section could not be completed due to missing public registry data we should have surfaced)

4. Monitor plan (when sold as a paid annual plan)

If Monitor is sold as an annual subscription for ongoing registry monitoring, alerts, and re-checks, refunds are limited as follows:

Full refund — within 30 days of initial purchase if monitoring has not been activated for your entity (no registry scrape completed, no alert emails sent)
Partial refund — within 30 days if monitoring was activated but you cancel within the first month; we refund the unused portion of the annual term minus any third-party costs already incurred
No full refund — after 30 days from purchase, or once event-driven re-checks or email monitoring have run for your entity; you may cancel and service continues until the end of the paid period
No refund — for renewal charges after the first year unless required by applicable consumer law

5. Managed plan (when sold as a paid annual plan)

If Managed is sold as an annual subscription that includes monitoring plus managed filing support, refund eligibility is more limited because the plan involves human work:

Full refund — within 30 days of initial purchase if no filing has been submitted to an authority on your behalf and no compliance review call has taken place
Partial refund — if you cancel within 30 days after limited work has started (for example intake review or document collection) but before any filing is submitted; amount reflects work already performed
No refund — once a filing has been submitted to a government agency on your behalf, or after the first compliance review call, except for fees attributable solely to our service error
Pass-through fees — state, IRS, and registered-agent provider fees paid on your behalf are not refunded by us once submitted, even if the underlying subscription is partially refunded

6. Free Check

The free registry scan and any free Full Check grant do not involve a charge. No refund applies.

7. Filing actions and pass-through fees

When a one-off filing is paid, the charge combines our service fee with government or provider pass-through costs unless we say otherwise. Once a filing is submitted to a state, the IRS, FinCEN, or a registered-agent provider, those pass-through fees are non-refundable. Our service fee may be partially refunded if we have not yet begun preparation; contact contact@goodstand.io before work starts.

8. How to request a refund

If you have actually been charged, email contact@goodstand.io from the address on your account. Include your entity name, plan or service type, purchase date, and reason for the request. We respond within 5 business days. Approved refunds are returned to the original payment method within 10 business days, depending on your bank or card issuer.

9. Chargebacks and disputes

Please contact us before initiating a chargeback. We will work in good faith to resolve billing issues. Accounts with unresolved chargebacks may be suspended.

10. Changes to this policy

We may update this Refund Policy. The "Last updated" date on this page will change when we do. The policy in effect at the time of your paid purchase applies to that transaction unless law requires otherwise.

11. Contact

Refund and billing questions: contact@goodstand.io. See also Pricing and our FAQ.